To whom do we complain if we feel an in game mod has or is abusing their power?
Druckbare Version
To whom do we complain if we feel an in game mod has or is abusing their power?
In all my time here, I've never witnessed or heard of a mod abusing their power. They do have certain rules to enforce that some disagree with, perhaps that's what the issue was here.
They're volunteers, and in my experience have far more patience than I would.
EDIT: Last line removed. In jest, I suggested contacting the CEO of Ubisoft, which is of course ridiculous and akin to using a 3.7 flak gun when a fly-swatter could do the job. However it's clear that not everybody understands or appreciates my sense of humor.
I once had some trouble with a mod, his behaviour was inacceptable. He even showed signs of racism by kicking or banning several foreign players out of the chat.
(--> another browsergame, not here !! ) I hope he was sacked immediately.
I suggest, you first send a message to BB_Wolfberry directly, which i would prefer.
BB_Wolfberry is our "big boss" in here ;);)
I think too:
Speak the direct superiors via PN.
For the Chat and Forum is the next superiors, BB_Wolfberry.
A complaint with UBI, since then it has gone through several steps too far.
Just a few shy points from my side:
Yes, please contact me in private message here on forum, should any disagreements with moderation arise. We are all humans and sometimes something might have been misunderstood or seen in wrong context.
Our chat mods are all players who sacrifice private time to assist new players in chat and to uphold our rules and we are very thankful for all their effort.
If a dispute arises, we will of course review the case as a team and discuss it. Please also always make sure to check our code of conduct and to follow the chat rules. The chat mods have authority in chat to moderate. If for example players continue to chat in other languages than English in the English chat channels, we will intervene. We are not doing this to oppress players of other languages, but to ensure a friendly environment in chat to which all players equally can participate. If a chat mod asks you to switch to English in open chat or take it to whisper with the other player, please follow this request.
Moderation is not open for discussion, which is why I will close this thread down now. But I will always have an open ear for your concerns in private message, should the need arise.