Frequently Asked Questions (FAQ)

Account

Q: I made a mistake on the selection screen, how do I change my avatar?
Q: I can't continue my game! What do I do?
Q: Can I have more than one user account?
Q: How do I delete my user account?
Q: How do I log into the game?


Chat and Forum

Q: What commands can I use in the chat window?
Q: What can I do when someone is insulting me in game chat or on forums?
Q: How can I tell if the user is a moderator or admin?


General Gameplay

Q: Where and when does Silent Hunter Online take place?
Q: What’s my objective as a fleet commander in SHO?
Q: What’s the idea behind the dynamic campaigns?
Q: How can I progress through the dynamic campaign?
Q: How can a single player affect the war for everyone else?
Q: How does the progress of the other players affect my personal progress?
Q: How do I level up and unlock new technologies?
Q: How can I add other players to my friend list?
Q: How can I send personal messages to other players?
Q: What are the main game-play sections of the game?


Strategic Gameplay

Q: What’s the purpose of the strategic map?
Q: Can you tell me more about the elements of the strategic map?
Q: How do I navigate my ships on the strategic map?
Q: How do I navigate my ships on the strategic map using TCP?
Q: How can I find missions on the strategic map?
Q: How do I select and start missions?
Q: How can I invite other players to join my mission?


Fleet Management

Q: How can I manage my flotilla?
Q: What can I do at the bunker?
Q: What can I do at the overview section?
Q: What can I do at the officers and crew section?
Q: What can I do at the resources and torpedoes section?
Q: What can I do at the repairs section?
Q: What can I do at the modifications section?
Q: What’s the purpose of the queue in the bunker?
Q: What can I do at the depot?
Q: How can I sort the items in the depot?
Q: How can I add new items to the depot?
Q: What’s the purpose of the queue in the depot and shop?


U-Boat Gameplay

Q: How do I board my u-boats?
Q: Can you tell me more about the elements on board my U-boats?
Q: How do I use the periscope to view my surroundings?
Q: What are the other functions of the periscope?
Q: What can I do with the torpedo fire controls located above the periscope view?
Q: What can I do with the U-boat management information?
Q: How can I check my U-boat's visibility?
Q: How can I check the fuel reserves on board my U-boat?
Q: What can I do with the time compression bar?
Q: How do I navigate my boat?
Q: What’s the purpose of the three buttons right next to the navigation instruments?
Q: What information is available from the tactical map?
Q: What can I do on the tactical map?
Q: What’s the purpose of the officers?
Q: How do I give orders to my officers?
Q: How does the experience level of officers affect their performance?
Q: What’s the purpose of the weapons officer?
Q: What’s the purpose of the watch officer?
Q: What’s the purpose of the chief engineer?
Q: What’s the purpose of the navigator?
Q: What’s the purpose of the sonar operator?
Q: What’s the purpose of the radio operator?


Shop

Q: What can I do at the shop?
Q: I bought an item in the shop and can’t find it in my depot. What happened?


Technical

Q: How can I report bugs in the game?
Q: How do I save my game?

Q: I made a mistake on the selection screen, how do I change my avatar?

A: Unfortunately, it is not possible to change your avatar after you've chosen one.

Q: I can't continue my game! What do I do?

A: Please contact our support staff with your issue so that they can check for possible technical issues and forward them to our development team if needed.

Q: Can I have more than one user account?

A: According to our Terms and Conditions, every individual player can have one user account. If you are using more than one account, and thus have the potential to gain an unfair advantage in game compared to other players, we may cancel your user account(s) immediately.

To prevent your user account from receiving a permanent ban from the game, please contact our support staff via the contact form if more than one user is playing with your IP address.

Q: How do I delete my user account?

A: If you want to delete your user account, please contact our support staff.

Please note that your request for account deletion may take some time to be processed.

Q: How do I log into the game?

A: After logging in with your uPlay account details, all you have to do is click on the “Play Now” button.

Q: What commands can I use in the chat window?

A: By entering /help into the chat window you will receive a list of all possible commands.


/join chat global-[channel number]
→ changes the global chat channel.

/w [username]
→ opens a whisper channel with a particular user.

/ignoreadd [username]
→ puts the user on your blacklist to be ignored.

/ignoreremove [username]
→ removes a user from your blacklist and from your ignore.

/report username [reason]
→ reports the user for rule violations.

Q: What can I do when someone is insulting me in game chat or on forums?

A: If someone is insulting you in the game chat, please contact an online moderator with the whisper command and ask for assistance. You can also use the report command to report the player to us.

If the insults take place on our forums, or if you spot other violations of our Code of Conduct and Terms and Conditions, please use the private message feature on our forums to report the incident to one of our forum moderators. You can send a private message on forums by either clicking on the user name on forum or via the button “private messages”.

Q: How can I tell if the user is a moderator or admin?

A: Moderators and admins are listed on the forums. Their user profiles will have a user title like "admin" or "moderator". Blue Byte-admins in chat are displayed in blue font and with the tag BB_.

Moderators are displayed in yellow with the tag MOD_ in front of their name.

Q: When and where does Silent Hunter Online take place?

A: Silent Hunter Online is set during the Second World War and focuses on the conflict for supremacy in the Atlantic. The Allied naval forces will therefore confront the German navy, and both sides will use authentically reproduced technologies from the WWII era.

In the role of German fleet commanders, the players must drive the enemy forces out of the Atlantic, sector by sector. The later stage of the game is uncertain, and may be altered through dynamic campaigns by the players themselves.