server down?

[syscats]

Since we are the only ones - talking about it - i guess it only affects our WP. Otherwise more people would be here.

[Izrid]

So, how do we all action this?

[syscats]

We wait for staff to answer. Lift our torches and get forks out of shed. Are your submarines ok? I lost mine in the glitch/bug.

[viceguy]

i think i lost mine too. cant see it in the few seconds i can log in. but it might just still be there. sometimes it takes some time to see all my subs

[syscats]

Here - have a video from my side.

http://www.youtube.com/v/hEDkdmbOQ7g

[viceguy]

i have just sent a ticket to staff so they are hopefully working on it.. sadly it is evening so if they are in germany they most likely went home for today. unless some have different shifts.

i surely hope that we havent lost our subs. especially since my only other sub is the aux and the crew on this one were all lvl 3 except the radio guy.


@syscats

that is excactly what mine does aswell.


EDIT:
just got a confirmation that my ticket had been sent. they say that their service hours are 9AM to 7PM CET so hopefully they will get this fixed before going home.

[BB_Wolfberry]

Contacting our support staff is the correct thing to do, they will assist you further and investigate this issue. Should you have lost your sub due to this, they will be able to help you.

[viceguy]

i succeeded in getting back in the server by simply not allowing it to refresh and take me back to main page. and as i feared my sub are gone. but staff will be working on that.

[syscats]

Lets see - how they handle this. Might as well go play SH5

[Harm]

Contact the support and describe the problem exactly (which boat, officers grade etc.). If you lost your boats by server issues, the support will replace it.